Refund And Return Policy

If you receive a wrong item, a damaged parcel, or a product with a material issue, contact us as soon as possible with your order ID, a clear description of the issue, and photos where relevant.

If you want to request a refund after returning a product, you must contact us through the Contact Us form within 7 days of receiving the order and include the return details given to you by the courier.

We may review requests involving wrong-item delivery, transit damage, materially defective products, or verified dispatch errors.

We may also review returned products reported within 7 days where the item is received back in its original condition.

Approval depends on the facts of the case, supporting evidence, and whether the issue is reported within a reasonable time.

We may decline return or refund requests where the issue is due to customer misuse, normal variation in natural products, incorrect customer information, refusal to accept delivery, or concerns raised after an unreasonable delay.

Depending on the case, we may offer a replacement, partial refund, full refund, store adjustment, or another reasonable solution.

Where a returned product is received in its original shape and the request was raised through the Contact Us form within 7 days, a full refund may be approved after review.

If a return is required, we will guide you on the process before any refund is finalized.

For Cash on Delivery orders, refunds are not processed automatically on delivery disputes. Each case is reviewed first, and any approved refund method will be communicated separately.

Nothing in this policy is intended to remove consumer rights that may apply under relevant laws of Pakistan, including provincial consumer protection mechanisms where applicable.